Terms of service

Terms of Service

1. Overview

This website is operated by [BUSINESS NAME] ("we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms of Service. If you do not agree, please do not use this site.

2. Eligibility

You must be at least the age of majority in your country of residence to place an order. You may not use our products for any illegal or unauthorized purpose.

3. Products and descriptions

We make every effort to display our products, colours and sizes accurately. Actual products may vary slightly from images. We reserve the right to limit quantities, change product offerings or discontinue any product at any time.

4. Prices and payment

Prices are shown in US dollars (USD) for customers in the United States and in euros (EUR) for customers in the European Union. Prices may change without notice. We accept the payment methods shown at checkout. By submitting an order, you confirm that you are authorized to use the payment method provided.

5. Orders

Your order is an offer to buy. A contract is formed when we confirm your order by email. We may refuse or cancel an order, for example if a product is unavailable or a pricing error occurred, in which case we will refund any payment in full.

6. Shipping and delivery

We ship to the United States and all EU countries. Shipping costs and delivery estimates are shown at checkout and in our Shipping Policy. Delivery times are estimates and are not guaranteed. Items may arrive in separate packages from different warehouses.

7. Returns and refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms. Nothing in these Terms affects your statutory rights as a consumer, including the EU 14-day right of withdrawal.

8. Product safety and pet supervision

Our pet products are intended to be used as described. Always supervise pets when using toys and accessories, choose the correct size for your pet, and remove any damaged product. We are not liable for injury caused by misuse or unsupervised use.

9. Intellectual property

All content on this site, including text, images and logos, belongs to us or our licensors and may not be copied or used without permission.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from the use of our site or products. Our total liability for any claim is limited to the amount you paid for the relevant order. This does not limit liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded by law.

11. Privacy

How we collect and use your personal data is described in our Privacy Policy.

12. Governing law

These Terms are governed by the laws of [COUNTRY]. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence.